​Superior services

Dedicated support. Industry-leading services. Our superior strategy extends far beyond our coverages.

We know it takes more than great coverages to build a strong, long-term relationship. It takes a deep understanding of the industry, a commitment to service, and the resources to follow through on our commitments.


We provide dedicated, in-house underwriting support for your underwriters. Working side by side with your team, we'll help enhance the speed of service to agents and insureds, offering:

    • Individualized, tailored programs
    • Competitive pricing structures
    • A focus on a seamless process
    • Custom form and rate development support, with the flexibility to follow your forms and rates or to craft a program suited to a customer's unique needs
    • State filing support for forms and rates
    • In-person and online training for your underwriters


Superior claims outcomes require a dedicated approach. Customers could benefit from our specialized claims expertise, as well as our desire to exceed their expectations through:

    • A highly skilled claims management team dedicated to equipment breakdown
    • Fast, accurate claims handling, with an approach centered on the experience
    • Proactive claims communications, including payment tracking
    • Training and customized resource materials for your claims team, as well as for your agents if desired
    • Loss adjustment expenses coordinated and paid directly by LMERE


Our dedicated engineering team helps prevent losses before they happen, with in-depth inspections and actionable recommendations. In addition, we support risk managers with specialized services, including:

    • Certificate fees: In states requiring certificate fees for inspection reports, Liberty Mutual Equipment RE will cover these costs on behalf of the insured.*
    • Property snapshot reports: We'll outline any conditions of concern discovered by our engineers during an inspection, including potential underwriting exposures, and recommend follow-up steps.
    • Thermal cameras: Our engineers use thermal cameras to assess difficult-to-spot conditions such as internal leaks or overheated mechanical equipment.
    • Loss control: Risk assessments help customers mitigate risk and avoid losses through detailed risk reports, recommendations, and personalized follow-up.
    • Technical guidance: Our dedicated technical unit provides assistance and guidance on complex issues, whether related to equipment or processes.

*Jurisdictions requiring certificate fees: California; Hawaii; Kentucky; New Jersey; New York; South Dakota; Vermont; West Virginia; New Orleans, Louisiana; New York City, New York; and Omaha, Nebraska. This list may be modified in the future.

Training and marketing

Your success is our success. Our dedicated marketing support team can provide crucial services to promote your equipment breakdown offering, including:

  • Customizable marketing materials, such as product brochures
  • Agent-focused training materials, in-person sessions, and training webinars
  • CE credits
  • Desk references
  • Product sales strategy development assistance

This is a general description of this program and/or service. See your policy, service contract, or program documentation for actual terms and conditions.


​Contact us

Email us:  LMERE@libertymutual.com

Follow us on LinkedIn

Report a claim

Please refer to your First Notice of Loss document or contact:

Josemon Raju, Client Service Manager

(857) 224-7797 I Email

Schedule a jurisdictional inspection

To request a jurisdictional inspection, contact us:

 (877) 526-0020 I Email

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