Our dedicated Assigned Risk Customer Service Center can be reached by phone at 1-800-653-7893 or via email at IMS@LibertyMutual.com. The center is staffed with professionals who are available Monday through Friday, 7 a.m. to 7 p.m. (CT) and can answer your questions related to:
Small Business CustomersPhone: 1-844-325-2467 (844-3-CLAIMS)Email: email@example.com
Mid/Large Business CustomersPhone: 1-800-362-0000Email: firstname.lastname@example.org
Phone: 1-800-231-3484Fax: 1-866-809-7806Email: AuditOpsIMO@LibertyMutual.com
Please submit payments to one of the addresses below, according to your state.
AL, CT, DC, DE, FL, GA, IA, IL, IN, KY, MA, MD, ME, MI, MN, MS, NC, ND, NE, NH, NJ, NY, OH, PA, RI, SC, SD, TN, VA, VT, WI, or WV
Standard Mail - CustomerLiberty Mutual InsuranceP.O. Box 2027Keene, NH 03431-7027
Overnight Mail - CustomerLiberty Mutual InsuranceAttn: Payment Processing62 Maple AvenueKeene, NH 03431
Phone for overnight address location: 800-320-7582
AK, AR, AZ, CA, CO, HI, ID, KS, LA, MO, MT, NM, NV, OK, OR, TX, UT, WA, or WY
Standard Mail - CustomerLiberty Mutual InsuranceP.O. Box 85307San Diego, CA 92186-5307
Overnight Mail - CustomerLiberty Mutual InsuranceAttn: Payment Processing1615 Murray Canyon Rd, Suite 300San Diego, CA 92108-4329
Please address written correspondence to the address below:
Liberty Mutual InsuranceP.O. Box 8090Wausau, WI 54402-8090
For any questions, call the Assigned Risk Customer Service: 1-800-653-7893 Monday through Friday7 a.m. – 7 p.m. CST Or email at IMS@LibertyMutual.com
Assigned Risk Services Online Forms
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Assigned Risk ServicesLearn more about the assigned risk market.
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Frequently Asked QuestionsFind answers to common questions about assigned risk policies.
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eAudit FAQsReview these frequently asked questions to help you when using our new eAudit process.