Our dedicated Assigned Risk Customer Service Center can be reached by phone at 1-800-653-7893 or via email at
IMS@LibertyMutual.com. The center is staffed with professionals who are available Monday through Friday, 7 a.m. to 7 p.m. (CT) and can answer your questions related to:
Small Business CustomersPhone: 1-844-325-2467 (844-3-CLAIMS)Email:
Mid/Large Business CustomersPhone: 1-800-362-0000Email:
Phone: 1-800-231-3484Fax: 1-866-809-7806Email:
Please submit payments to one of the addresses below, according to your state.
AL, CT, DC, DE, FL, GA, KY, MA, MD, ME, MS, NC, NH, NJ, NY, OH, PA, RI, SC, TN, VA, VT, or WV
Standard Mail - CustomerLiberty Mutual InsuranceP.O. Box 1449New York, NY 10116-1449
Overnight Mail - CustomerLiberty Mutual InsuranceAttn: Payment Processing BC100 Liberty WayDover, NH 03820
Phone for overnight address location: 800-320-7582
AK, AR, AZ, CA, CO, HI, IA, ID, IL, IN, KS, LA, MI, MN, MO, MT, ND, NE, NM, NV, OK, OR, SD, TX, UT, WA, WI, or WY
Standard Mail - CustomerLiberty Mutual InsuranceP.O. Box 91012Chicago, IL 60680-1110
Please address written correspondence to the address below:
Liberty Mutual InsuranceP.O. Box 66400London, KY 40742-6400
For any questions, call the Assigned Risk Customer Service: 1-800-653-7893 Monday through Friday7 a.m. – 7 p.m. CST Or email at IMS@LibertyMutual.com
Assigned Risk Services Online Forms
Contact assigned risk services through the forms listed below.
Need something not listed above?
Send us questions / comments
Assigned Risk ServicesLearn more about the assigned risk market.
Customer ServiceLearn more about the services available to you as an assigned risk customer.
Frequently Asked QuestionsFind answers to common questions about assigned risk policies.
eAudit at LibertyLearn more about eAudit and how it can help make completing your yearly premium audit easier.
eAudit FAQsReview these frequently asked questions to help you when using our new eAudit process.