​Claims Overview

 

Delivering Exceptional Service, Always

If you own or help manage a business, you want to protect your property and reputation as well as your employees and their families. However, sometimes, unexpected events do occur, affecting your ability to conduct business.  And whether an employee suffers an injury or you sustain damage to your facility, inventory, or vehicles, Liberty Mutual Insurance is here to help.

No matter the type or complexity of your claim, our commitment to delivering high-quality and consistent claims service remains the same. We will help your business by:

  • Defending you and your reputation in the event of a lawsuit
  • Getting you back up and running after a property loss
  • Safely returning your injured or ill employees to work as quickly as appropriate
  • Sensitively assisting beneficiaries during life insurance claims

When it comes to managing claims, communication is key. Whether from our claims handlers or online resources, you and your injured workers will always know important and current claims information.  

Getting the Best Possible Outcome

With highly-trained claims professionals who have experience, resources, and expertise, you can expect the best possible outcome on your claim. Specialized claims handlers work in dedicated general liability, auto, property, workers compensation, and employee benefits units. Your claim is assigned to one of these units based on type of claim and potential severity to ensure you always work with the right person.

Our claims adjusters have access to regional medical directors, legal personnel, fraud specialists, data analytics, a predictive model, and more, so they’re able to apply the right resources and take appropriate actions to help resolve claims fairly and as quickly as possible. Plus, our claims professionals are located in regional offices across the country, so they have the local and jurisdictional knowledge to understand your type of claim as well as any state-specific requirements.

Focusing on Customer Experience

As part of our effort to deliver the best possible outcome on every claim, we continuously evaluate our claims process and invest in technology and other resources to improve service. From how we appraise property damage to how we communicate with injured workers, we strive to innovate and evolve how we do things to enhance your overall customer experience.  

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Property & Casualty Customers

Employee Benefits Customers
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Nurse Impact On WC Claims​
Learn how our nurses help lower medical costs and resolve claims faster. 

Protecting Against Fraud

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Insurance fraud costs more than $80 billion a year. Watch our video to learn what your business can do to stay protected.

Workers Compensation & SmartVideo Communications
Watch to see how personalized SmartVideo communications can help educate and provide important workers compensation claims information to injured workers.