Real Time and Download Capabilities​

Liberty Mutual Insurance is committed to continually improving our technologies to make it easy to do business with us.  Our industry-leading real-time and download automation tools support this goal; saving you time and helping you better serve your customers. In addition, we work with ACORD/AUGIE and the Agents Council on Technology (ACT), who have developed the Real Time/Download Campaign to highlight the benefits of these workflows and industry-wide utilization.

Real Time Support

Real Time transactions provide immediate access to customer information and our applications through your agency management system or comparative rater. We support a wide range of transactions including: 

  • Account view
  • Billing inquiry
  • Claims inquiry
  • Policy view
  • Loss run
  • Make a payment
  • First notice of loss
  • Carrier website signon

Download Support

Download transactions send customer data back to your agency management system. We offer commercial lines download for all major lines of business and transactions including:

  • Business owner’s policy (BOP)
  • Business auto
  • Commercial property
  • General liability
  • Custom Protector® (CPSP)
  • Comprehensive Business Package (CBP)
  • Crime*
  • Inland Marine*
  • Commercial umbrella
  • Workers compensation
  • Direct bill commissions
  • Claims
  • Self-service single policy resend through IVANS ECS

We also support Activity Notes download for all commercial lines of business for the following transactions:

  • Policies – new business, renewals, and endorsements
  • Claims – opened, paid, closed, and re-opened
  • Billing – pending cancellations and reinstatements

Review our real time and download capabilities by agency management system vendor.

*As coverage on a package policy download.